My friend’s husband recently celebrated 30 years with his company. Previously, this had been a great milestone with much fanfare. Unfortunately, the company merged and they adopted the sister company’s award program instead. It was a huge disappointment. They gave…

Awards are a little like the color red: There are almost an infinite number of shades, but everyone has a favorite. It takes hard work, patience and real communication to set up an on going award program that works. But…